Urgent within 2 hours delivery available within Auckland by calling us +649 522 2313
 All times are shown in NZ standard time so please be aware of this if you are ordering from somewhere other than NZ.
How long will it take for my gift to be delivered? - Your gift will be dispatched from Batenburgs in Newmarket, Auckland. Please select the appropriate delivery information section below depending on the distance your delivery address is from Newmarket, Auckland. If you do not know the distance of your delivery address from Newmarket please check the distance from "Newmarket, Auckland to your delivery address" on Google.

Auckland CBD - Delivery Within 5KM of Newmarket

Order before 1pm Mon - Fri for same day delivery for 5km within Auckland CBD Central (e.g Auckland CBD, Newmarket, Epsom, Ponsonby, Parnell, Greenlane, Remuera etc). Orders received after 1pm Mon-Fri or are 5km outside Auckland CBD will be delivered the next working day. Orders received on Saturday and Sunday will be dispatched on the next available courier on Monday 9am. Please contact us if you would like your gift delivered the same day and you have missed the cut off time of 1pm as we can usually arrange an Urgent Courier for you. This Urgent courier service is not available online so please call us to arrange this +649 522 2313

The last dispatch for the week is on Friday at 2.30pm. Any orders received after this time will be dispatched on the next available courier on Monday at 9am. These times are NZ Standard time.

Saturday deliveries for Auckland addresses must be placed before 2pm Friday. Please ensure you select Saturday delivery in the shopping cart. If Saturday delivery is not selected delivery will be made on the closest standard Mon-Fri. Not all Auckland addresses have a Saturday courier so please check here to see if this service is available at your delivery address.

We do not deliver on Sundays or bank holidays.

Auckland - Delivery more than 5km from Newmarket

Order before 2pm Mon - Fri for next day delivery for areas more than 5km outside Auckland CBD (e.g Manukau, Henderson, North Shore, Botany etc). Waiheke Island is a 2/3 working day delivery even though it is in the Auckland region. Please contact us if you would like your gift delivered the same day and we can usually organise an urgent courier for you. This urgent courier service is not available online so please call us to arrange this +649 522 2313.

Orders received on Saturday and Sunday will be dispatched on the next available courier on Monday 9am. The last courier pick up for the week is on Friday at 2.30pm. These times are NZ Standard time.

Saturday deliveries for Auckland addresses must be placed before 2pm on Friday. Please ensure you select Saturday delivery in the shopping cart. If Saturday delivery is not selected delivery will be made on the closest standard Mon-Fri. Not all Auckland addresses have a Saturday courier so please check here to see if this service is available at your delivery address.

We do not deliver on Sundays or Bank holidays.

North Island main centre delivery addresses

Order before 2pm Mon - Fri for next day delivery for North Island addresses outside the Auckland area. Please allow an extra 2 working days for Rural (RD) deliveries.

Orders received on Saturday and Sunday will be dispatched on the next available courier on Monday 9am. The last courier pick up is on Friday at 2.30pm. These times are NZ Standard time.

Saturday deliveries for North Island addresses must be placed before 2pm Friday. Please ensure you select Saturday delivery in the shopping cart. If Saturday delivery is not selected delivery will be made on the closest standard Mon-Fri. Not all North Island addresses have a Saturday courier so please check here to see if this service is available at your delivery address.

We do not deliver on Sundays or Bank holidays.

South Island main centre delivery addresses

Allow two / three working days from the day you place your order for South Island. For example orders processed before 1pm on a Monday will have an estimated delivery day of Wednesday that week depending on the delivery address location.  Orders received on Saturday and Sunday will be dispatched on the next available courier on Monday 9am. Our last dispatch for the week is on Friday at 2.30pm and the next dispatch is at 9am Monday.
Rural delivery addresses generally take an extra two / four working days on top of the Standard delivery time depending on location.

These times are NZ Standard time.

Saturday deliveries to South Island addresses must be placed before Wednesday 1pm. Please ensure you select the Saturday delivery option in the shopping cart. If Saturday delivery option is not selected delivery will be made on the closest standard Mon-Fri. Not all South Island addresses have a Saturday courier so please check here to see if this Saturday service is available at your delivery address.

We do not deliver on Sundays or Bank holidays.

Please call us at any time if you need help +649 522 2313

Rural Deliveries (RD)

Add an extra 3 working days for rural delivery addresses. Please note that Rural deliveries are Mon-Fri and not all areas of NZ have a Rural delivery so please check here to find out if your address is Rural.

Saturday Deliveries

Not all areas of NZ have a Saturday courier service so please check here to see if your requested delivery address has a Saturday service or not. The SATURDAY DELIVERY option must be selected in the shopping cart, if Saturday delivery is not selected it will be delivered on the days either before or after. There is a surcharge for Saturday deliveries. Rural (RD) addresses do not have a Saturday service available. The last courier for the week picks up from our showroom on Friday at 2.30pm. The next pick up is on Monday morning at 9am. We do not deliver on Sundays or Bank Holidays. Cut-off times for Saturday deliveries are (during December please allow at least extra day):
Auckland CBD (within 5km of CBD) Order before 1pm Friday
Auckland area (more than 5km outside CBD) and North Island Main Centres Order before 12 pm Friday
South Island Main Centres Order before Wednesday 1pm

Urgent Deliveries

For urgent or same day deliveries when you have missed your order cut-off time or needing something delivered quickly, please call us to organize this over the phone. This service is available Mon to Fri from 10am – 4pm. We can arrange deliveries within 90 mins, 1 hour, 2 hours & 3 hours throughout Auckland. This urgent service is not available online so please call us on +649 522 2313 and we will take your details over the phone. Another option is to come and pick up your order from our showroom at 9 Melrose Street, Newmarket, Auckland.

Tracking your Order

When your order is picked up by the courier you will receive a Courier Tracking link to the email you ordered with. You will then be able to click this link and see the courier information on your parcel.

Delivery Delays

We endeavor to deliver your parcel on the requested delivery date if your order is placed before the ordering cut-off time but because of location, weather, traffic, incomplete or incorrect delivery addresses and unforeseen circumstances we cannot guarantee this. If you are aware that your parcel has not been delivered on time please email us with your order number and we will contact the courier asking for the reason and the expected delivery date. You will be cc’d on this email so you can see first-hand the reason for the late or non-delivery. You can also contact the courier directly and give the information on your Tracking link. We do have an option to click “Permission to leave” the parcel if no-one is home when the courier arrives. By selecting this option you take full responsibility for the parcel once it has been delivered. By ticking this option neither Batenburgs nor the Courier are responsible for the parcel. If however the courier feels that it is unsafe to leave the parcel unattended he will leave a calling-card and take the parcel back to the depot. Batenburgs is not responsible for non-delivery if someone is not home to sign for the parcel. A redirection fee may apply.

Delivery to Hospitals

Please ensure you give the room and ward number of the recipient and check that they will be in hospital on your requested delivery date. If the parcel needs to be redirected because the recipient has been discharged there will be additional redirection costs from the courier so please take time to check this.
Hospitals have a general rule of no flowers accepted in Respiratory Care, Orthopaedics, Burns Ward, cardiology ward, ICU (Intensive Care), HDU (High Dependency unit) or Neuro surgery. If in doubt please call the Hospital before ordering or send flowers to the patient’s home or to a family member.

Auckland Hospital +649 367 000

North Shore Hospital +649 486 8900

Middlemore Hospital +649 276 5004

Delivery to Companies

Please provide the Company Name and any further useful delivery information such as floor Level and recipients phone number. If you are needing the parcel to be delivered during a specific time please call us to arrange an urgent courier. Using the standard courier means that the parcel will be delivered at any time during the day, not at a specific time.

Delivery to an Apartment

If the address is an Apartment please ensure you give us full access instructions as if the Courier cannot access the Apartment Block he will not be able to deliver and the gift will be taken back to the Courier depot where it will sit until the recipient contacts the Courier to arrange alternative delivery. A redirection fee may apply. Providing the courier with all the details he needs to get the parcel to the recipient is helpful including the recipients contact number.

Permission to Leave

All our parcels require a signature on delivery but you do have the option to tick “Permission to Leave” in the shopping cart. By selecting this option you take full responsibility for the parcel once it has been delivered. Neither Batenburgs nor the courier are responsible for what happens to the parcel once it has been delivered and left unattended.

Courier cost Info

Packaging & Courier costs are worked out by cubic meterage and weight
automatically for you in the shopping cart but generally ...


Auckland CBD & Auckland area from NZ$15


North Island from NZ$20


South Island from NZ$35


Saturday delivery generally an extra NZ$10


Rural delivery (RD) no extra cost

Please remember we are here to help you so please contact us for any help or to arrange urgent deliveries if you have missed your cut off time.

Call us on: +64 9 522 2313 | Email us: sales@batenburgs.co.nz

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