Delivery Information

 All times are shown in NZ standard time so please be aware of this if you are ordering from somewhere other than NZ.

🚚 Don't miss the courier ! Before placing your order please click your delivery region below to view courier cut-off times

Auckland Central City - Within 5KM of CBD

Free shipping on orders over $150.

Estimated 1-2 working days.

Please call us if you require delivery same day or on a specific date and we can advise if this is possible Mon-Fri 9.00am - 3.00pm 09 522 2313 (Auckland CBD, Balmoral, Eden Terrace, Epsom, Freemans Bay, Grafton, Greenlane, Greenwoods Corner, Grey Lynn, Herne Bay, Mount Eden, Newmarket, One Tree Hill, Parnell, Ponsonby, Remuera, Royal Oak, Saint Mary's Bay, Westmere). For all other areas please check the Auckland North shore, South, East Region details.

Click & Collect is available for you to pick up your online order from the Auckland showroom at 9 Melrose Street Newmarket Mon-Fri 9.00am - 2.00pm Simply order online & select the Click & Collect option in the shopping cart

Need help call us Mon-Fri 10.00am - 2.00pm NZ time 09 522 2313

Delivery on your requested delivery date is not guaranteed as we are dependent on the courier. If you need delivery on a specific date please call us 09 522 2313

We do not deliver on Sundays or bank holidays.

Auckland North Shore, South, East, West & Waiheke

Free shipping on orders over $150.

Estimated 1-2 working days.

Please call us if you require delivery same day or on a specific date and we will advise if this is possible Mon-Fri 9.00am - 3.00pm (Albany, Birkenhead, Blockhouse Bay, Browns Bay, Campbells Bay, Castor Bay, Devonport, Ellerslie, Glenfield, Glendowie, Glen Innes, Hillsborough, Kohimarama, Mairangi Bay, Murrays Bay, Manukau, Meadowbank, Mount Albert, Mount Roskill, Mount Wellington, Northcote, Onehunga, Otahuhu, Orakei, Panmure, Pakuranga, Papakura, Papatoetoe, Saint Heliers, Stonefields, ).  

Waiheke Island 4-8 days delivery due to it's location.

Rural (RD) countryside addresses please allow 4-10 working days delivery.

Need help | Call us Mon-Fri 9.00am - 3.00pm NZ time 09 522 2313

Delivery on your requested delivery date is not guaranteed as we are dependent on the courier. If you need delivery on a specific date please call us 09 522 2313

We do not deliver on Sundays or Bank holidays.

North Island Main Towns (excluding Rural)

Free shipping on orders over $150.

Estimated 2-3 working days for main towns.

Please call us if you require delivery on a specific date and we will advise if this is possible Mon-Fri 9.00am - 3.00pm.

Rural (RD) countryside addresses please allow 4-8 working days due to the location.

Need help | Call us Mon - Fri 9.00am - 3.00pm 09 522 2313

Delivery on your requested delivery date is not guaranteed as we are dependent on the courier. If you need delivery on a specific date please call us 09 522 2313

We do not deliver on Sundays or Bank holidays.

South Island Main Centres (excluding Rural)

Free shipping on orders over $150.

Estimated 2-4 working days to main towns.

Rural (RD) countryside addresses please allow 5-10 working days for delivery because of the location.

Need help | Call us Mon-Fri 9.00am - 3.00pm NZ time 09 522 2313

Delivery on your requested delivery date is not guaranteed as we are dependent on the courier. If you need delivery on a specific date please call us 09 522 2313

We do not deliver on Sundays or Bank holidays.

Rural countryside Deliveries (RD)

Free shipping on orders over $150.

Estimated Rural (RD) countryside locations 5-10 working days due to their remote location. Please note that Rural deliveries are Mon-Fri and not all areas of NZ have a Rural delivery so please check here to find out if your address is Rural.

Urgent Deliveries

For urgent or same day deliveries when you have missed your order cut-off time or needing something delivered quickly, please call us to organize this over the phone. This service is available Mon to Fri from 10am – 12pm. This urgent service is not available online so please call us on +649 522 2313 and we will take your details over the phone. Another option is to come and pick up your order from our showroom at 9 Melrose Street, Newmarket, Auckland Mon-Fri 10.00am - 2.00pm

Tracking your Order

When your order is picked up by the courier you will receive a Courier Tracking link to the email you ordered with. You will then be able to click this link and see the courier information on your parcel. Any concerns please call us Mon - Fri 9.30am - 2.00pm NZ time 09 522 2313 or email sales@batenburgs.co.nz

Delivery Delays

Couriers have confirmed there are nationwide delivery delays due to huge courier loads. We endeavor to deliver your parcel as close to the requested delivery date as possible if your order is placed before the ordering cut-off time but because of location, weather, traffic, incomplete or incorrect delivery addresses and unforeseen circumstances we cannot guarantee this. If you are aware that your parcel has not been delivered on time please email us with your order number and we will contact the courier asking for the reason and the expected delivery date. You will be cc’d on this email so you can see first-hand the reason for the late or non-delivery. You can also contact the courier directly and give the information on your Tracking link. We do have an option to click “Permission to leave” the parcel if no-one is home when the courier arrives. By selecting this option you take full responsibility for the parcel once it has been delivered. By ticking this option neither Batenburgs nor the Courier are responsible for the parcel. If however the courier feels that it is unsafe to leave the parcel unattended he will leave a calling-card and take the parcel back to the depot. Batenburgs is not responsible for non-delivery if someone is not home to sign for the parcel. A redirection fee may apply.

Delivery to Hospitals

Please call the hospital BEFORE ordering to ensure they are accepting gifts on your specific ward. Please ensure you give the specific hospital building name, floor level, ward and room number of the recipient and check that they will be in hospital on your requested delivery date. If the parcel needs to be redirected because the recipient has been discharged there will be additional redirection costs from the courier so please take time to check this.
Hospitals have a general rule of no flowers accepted in Respiratory Care, Orthopaedics, Burns Ward, cardiology ward, ICU (Intensive Care), HDU (High Dependency unit) or Neuro surgery. If in doubt please call the Hospital before ordering or send flowers to the patient’s home or to a family member.

Auckland Hospital +649 367 000

North Shore Hospital +649 486 8900

Middlemore Hospital +649 276 5004

Delivery to Companies

Please provide the Company Name and any further useful delivery information such as floor Level and recipients phone number. If you are needing the parcel to be delivered during a specific time please call us to arrange an urgent courier. Using the standard courier means that the parcel will be delivered at any time during the day, not at a specific time.

Delivery to an Apartment

If the address is an Apartment please ensure you give us full access instructions as if the Courier cannot access the Apartment Block he will not be able to deliver and the gift will be taken back to the Courier depot where it will sit until the recipient contacts the Courier to arrange alternative delivery. A redirection fee may apply. Providing the courier with all the details he needs to get the parcel to the recipient is important including the recipients contact number.

Permission to Leave

All our parcels require a signature on delivery but you do have the option to tick “Permission to Leave” in the shopping cart. By selecting this option you take full responsibility for the parcel once it has been delivered. Neither Batenburgs nor the courier are responsible for what happens to the parcel once it has been delivered and left unattended.

Courier cost Info

Packaging & courier costs are worked out by cubic meterage and weight automatically for you in your shopping cart. As a guideline couriers advise the following costs:

Free shipping on orders over $150.

For orders under $150:
- Auckland CBD & Auckland area from NZ$20

- North Island from NZ$25

- South Island from NZ$35

Saturday delivery when available generally an extra NZ$10

Rural delivery (RD) no extra cost

Please remember we are here to help you so please contact us for any help or to arrange urgent deliveries if you have missed your cut off time.

Call us on: +64 9 522 2313 | Email us: sales@batenburgs.co.nz

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