Delivery Information

Standard Delivery Days (Shown in NZ Standard Time

We are here to help you so please call us at any time to help with any delivery questions

+64 9 522 2313

Same day delivery for Auckland CBD Central (Generally areas within 5km of Auckland CBD e.g Auckland CBD, Newmarket, Epsom, Ponsonby, Parnell, Greenlane etc) area for orders processed before 1pm. Orders received after 1pm will generally be delivered the next working day BUT please contact us if you would like your Gift delivered the same day and you have missed the cut off time of 1pm as we can arrange an Urgent Courier for you. 

Next day delivery for outside Auckland metropolitan area (Generally 10km outside Auckland CBD such as Manukau, Henderson, North Shore, Botany etc) & North Island for orders processed before 12pm.

Two / three working days delivery for South Island orders processed before 1pm.
Rural delivery addresses generally take an extra two / four working days on top of the Standard delivery time depending on location.

Main center delivery days Monday – Saturday. Excluding public holidays. Please note that not all areas have a Saturday courier so please contact us to confirm your delivery address is one with a Saturday Courier.

Rural addresses delivery Monday – Friday. Excluding public holidays.

Saturday delivery - when order is processed and the extra $5 processed.Cut off time for Saturday Auckland Delivery is Friday 12pm (NZ Standard Time). Please note that not all areas of New Zealand have a courier that works on a Saturday. For all orders requiring a Saturday Delivery please contact us first so that we can confirm that there is a Courier who works on a Saturday for the delivery address.

Each gift is packed with care and labelled clearly with your given recipients name and address.

Parcels will be left at the address unless the courier decides it would be better to leave a calling card for security reasons. For this reason please ensure the Recipients will be at the address that day to either receive from the courier or pick up from their address that day as most of our Gifts contain food and floral items. 

To help the couriers deliver on time and to the correct recipient it helps if you provide us with the recipients:

  • Full name.
  • Full postal address. Please ensure all address details are entered correctly. Any delivery problems and re-directions arising from incorrect address information will have to be charged for.
    • Company Buildings, please advise the building level number and any helpful delivery instructions for example “Please leave at reception”.
    • For Hospitals, please advise the room & ward number, the hospital level number, hospitals full postal address. It’s best to check that the recipient/patient will have been admitted or will not have been discharged on the delivery date that you request. If the courier tries to deliver the gift and the recipient is not in the hospital then a redirection charge will apply.
    • For Apartments/Gated properties please ensure that the recipient will be home to accept the gift as couriers are generally unable to access apartments so rely on calling the intercom and someone being home. If the courier is unable to deliver to the apartment then a redirection charge will apply.
  • Contact phone number of the recipient.

Delivery Charges:

  • Auckland Metropolitan $12.50
  • North Island $15
  • South Island $35  -  Please note the Waiheke Island is treated as a South Island delivery.
  • Saturday delivery extra $5
  • Rural Delivery No extra charge 

Track & Trace:

You will receive a Notification email as well as a Parcel Tracking number so that you can track your Parcel from Dispatch to Delivery.

Urgent Sprint Courier:

Please contact us so that we can help with urgent deliveries.We can offer a 1 hr, 2 hr and 3 hr Urgent Courier Service for Auckland Area. Please call us to arrange this service on   09 522 2313.

Please know that we will do all we can to have your gift delivered on the day you request but because of courier loads / locations / weather conditions we cannot guarantee delivery days and times.