Urgent within 2 hours delivery available within Auckland by calling us +649 522 2313
 All times are shown in NZ standard time so please be aware of this if you are ordering from somewhere other than NZ.

Christmas Delivery 2018

The recommended closest delivery date to request for Christmas is Wednesday 19th December.
Our showroom in Auckland is open for you to pick-up hampers until Monday 24 th December 12.30pm but the last
standard courier pick-up is Wednesday 19 th December. We can arrange an urgent courier over the phone after this date.
All times are shown in NZ standard time so please check this if you are ordering for outside NZ.

Ordering cut-off dates for all NZ locations for Christmas 2018 delivery
Batenburgs is situated in Newmarket central Auckland so please check the ordering cut-off and dispatch times needed
to get your parcels delivered throughout NZ as close to your requested delivery date as we possibly can during this busy time.


Auckland CBD WITHIN 5KM of CBD (Auckland city, Newmarket, Epsom, Ponsonby, Parnell,
Greenlane, Remuera, Mt Eden)
Order before 9am Thursday 20th December


Auckland Area more than 5km from CBD (North Shore, Manukau, Botany, Papakura,
Henderson, Te Atatu etc)
Order before 9am Wednesday 19th December


North Island Main Centres (excluding Rural RD)
Order before 9am Tuesday 18th December


South Island Main Centres (excluding Rural RD)
Order before 9am Friday 14th December


Waiheke Island
Order before 9am Friday 14th December


Rural Areas (RD)
Please add an extra 3 working days on top of the given delivery times. Please check here to see if your delivery address is
RURAL. The letters RD in an address mean RURAL.


Important Christmas Delivery Information
We will ensure your parcel is dispatched on time from Batenburgs in Auckland but once dispatched we cannot guarantee delivery on the requested date due to the expected huge courier loads. This is why we recommend selecting a delivery date before Wednesday 19th December as your parcel may be delivered a day or so either side of this date.
Couriers are expecting their busiest Christmas ever with millions of parcels passing through their network this December. Because of this we
strongly advise that you place your Christmas orders as early as possible. Placing orders early still means that you can select a delivery date of your choice but it also means less chance of disappointment due to the huge courier loads and expected delivery delays.
Orders received after their cut-off times will still be dispatched but may be delivered in January 2019 so please ensure you check ordering cut-off
times below for your delivery area in NZ.
To pick up your order from our showroom in Newmarket simply select the “Pick-up from Showroom” option in the shopping cart. Our showroom will be open extended hours during December and close for the holiday at 12.30pm on Monday 24th Dec. We will re-open again after the holiday in January as normal.
We advise that you do not choose hampers with fresh fruit or flowers for Christmas incase there is a delivery delay. All other hampers contain non-
perishables including the cheese which is sealed in an airtight tin and does not need to be refrigerated until opened.


The last courier pick- up for Christmas is 1pm Friday 21st December but orders dispatched on this last courier may not be delivered before Christmas.
If you have missed your area ordering cut-off time please call us and we will do all we can to help +649 522 2313 or visit our showroom opposite
L’Affare Café at 9 Melrose Street, Newmarket, Auckland.

Auckland CBD - Within 5KM of CBD

Order before 1pm Mon - Fri for same day delivery for 5km within Auckland CBD Central (e.g Auckland CBD, Newmarket, Epsom, Ponsonby, Parnell, Greenlane, Remuera etc). Orders received after 1pm Mon-Fri or are 5km outside Auckland CBD will be delivered the next working day. Orders received on Saturday and Sunday will be dispatched on the next available courier on Monday 9am. Please contact us if you would like your gift delivered the same day and you have missed the cut off time of 1pm as we can usually arrange an Urgent Courier for you. This Urgent courier service is not available online so please call us to arrange this +649 522 2313

The last dispatch for the week is on Friday at 2.30pm. Any orders received after this time will be dispatched on the next available courier on Monday at 9am. These times are NZ Standard time.

Saturday deliveries for Auckland addresses must be placed before 2pm Friday. Please ensure you select Saturday delivery in the shopping cart. If Saturday delivery is not selected delivery will be made on the closest standard Mon-Fri. Not all Auckland addresses have a Saturday courier so please check here to see if this service is available at your delivery address.

We do not deliver on Sundays or bank holidays.

Auckland Area - More than 5km Outside CBD

Order before 2pm Mon - Fri for next day delivery for areas more than 5km outside Auckland CBD (e.g Manukau, Henderson, North Shore, Botany etc). Waiheke Island is a 2/3 working day delivery even though it is in the Auckland region. Please contact us if you would like your gift delivered the same day and we can usually organise an urgent courier for you. This urgent courier service is not available online so please call us to arrange this +649 522 2313.

Orders received on Saturday and Sunday will be dispatched on the next available courier on Monday 9am. The last courier pick up for the week is on Friday at 2.30pm. These times are NZ Standard time.

Saturday deliveries for Auckland addresses must be placed before 2pm on Friday. Please ensure you select Saturday delivery in the shopping cart. If Saturday delivery is not selected delivery will be made on the closest standard Mon-Fri. Not all Auckland addresses have a Saturday courier so please check here to see if this service is available at your delivery address.

We do not deliver on Sundays or Bank holidays.

North Island Main Centres (excluding Rural)

Order before 2pm Mon - Fri for next day delivery for North Island addresses outside the Auckland area. Please allow an extra 2 working days for Rural (RD) deliveries.

Orders received on Saturday and Sunday will be dispatched on the next available courier on Monday 9am. The last courier pick up is on Friday at 2.30pm. These times are NZ Standard time.

Saturday deliveries for North Island addresses must be placed before 2pm Friday. Please ensure you select Saturday delivery in the shopping cart. If Saturday delivery is not selected delivery will be made on the closest standard Mon-Fri. Not all North Island addresses have a Saturday courier so please check here to see if this service is available at your delivery address.

We do not deliver on Sundays or Bank holidays.

South Island Main Centres (excluding Rural)

Allow two / three working days from the day you place your order for South Island. For example orders processed before 1pm on a Monday will have an estimated delivery day of Wednesday that week depending on the delivery address location.  Orders received on Saturday and Sunday will be dispatched on the next available courier on Monday 9am. Our last dispatch for the week is on Friday at 2.30pm and the next dispatch is at 9am Monday.
Rural delivery addresses generally take an extra two / four working days on top of the Standard delivery time depending on location.

These times are NZ Standard time.

Saturday deliveries to South Island addresses must be placed before Wednesday 1pm. Please ensure you select the Saturday delivery option in the shopping cart. If Saturday delivery option is not selected delivery will be made on the closest standard Mon-Fri. Not all South Island addresses have a Saturday courier so please check here to see if this Saturday service is available at your delivery address.

We do not deliver on Sundays or Bank holidays.

Please call us at any time if you need help +649 522 2313

Rural Deliveries (RD)

Add an extra 3 working days for rural delivery addresses. Please note that Rural deliveries are Mon-Fri and not all areas of NZ have a Rural delivery so please check here to find out if your address is Rural.

Saturday Deliveries

Not all areas of NZ have a Saturday courier service so please check here to see if your requested delivery address has a Saturday service or not. The SATURDAY DELIVERY option must be selected in the shopping cart, if Saturday delivery is not selected it will be delivered on the days either before or after. There is a surcharge for Saturday deliveries. Rural (RD) addresses do not have a Saturday service available. The last courier for the week picks up from our showroom on Friday at 2.30pm. The next pick up is on Monday morning at 9am. We do not deliver on Sundays or Bank Holidays. Cut-off times for Saturday deliveries are (during December please allow at least extra day):
Auckland CBD (within 5km of CBD) Order before 1pm Friday
Auckland area (more than 5km outside CBD) and North Island Main Centres Order before 12 pm Friday
South Island Main Centres Order before Wednesday 1pm

Urgent Deliveries

For urgent or same day deliveries when you have missed your order cut-off time or needing something delivered quickly, please call us to organize this over the phone. This service is available Mon to Fri from 10am – 4pm. We can arrange deliveries within 90 mins, 1 hour, 2 hours & 3 hours throughout Auckland. This urgent service is not available online so please call us on +649 522 2313 and we will take your details over the phone. Another option is to come and pick up your order from our showroom at 9 Melrose Street, Newmarket, Auckland.

Tracking your Order

When your order is picked up by the courier you will receive a Courier Tracking link to the email you ordered with. You will then be able to click this link and see the courier information on your parcel.

Delivery Delays

We endeavor to deliver your parcel on the requested delivery date if your order is placed before the ordering cut-off time but because of location, weather, traffic, incomplete or incorrect delivery addresses and unforeseen circumstances we cannot guarantee this. If you are aware that your parcel has not been delivered on time please email us with your order number and we will contact the courier asking for the reason and the expected delivery date. You will be cc’d on this email so you can see first-hand the reason for the late or non-delivery. You can also contact the courier directly and give the information on your Tracking link. We do have an option to click “Permission to leave” the parcel if no-one is home when the courier arrives. By selecting this option you take full responsibility for the parcel once it has been delivered. By ticking this option neither Batenburgs nor the Courier are responsible for the parcel. If however the courier feels that it is unsafe to leave the parcel unattended he will leave a calling-card and take the parcel back to the depot. Batenburgs is not responsible for non-delivery if someone is not home to sign for the parcel. A redirection fee may apply.

Delivery to Hospitals

Please ensure you give the room and ward number of the recipient and check that they will be in hospital on your requested delivery date. If the parcel needs to be redirected because the recipient has been discharged there will be additional redirection costs from the courier so please take time to check this.
Hospitals have a general rule of no flowers accepted in Respiratory Care, Orthopaedics, Burns Ward, cardiology ward, ICU (Intensive Care), HDU (High Dependency unit) or Neuro surgery. If in doubt please call the Hospital before ordering or send flowers to the patient’s home or to a family member.

Auckland Hospital +649 367 000

North Shore Hospital +649 486 8900

Middlemore Hospital +649 276 5004

Delivery to Companies

Please provide the Company Name and any further useful delivery information such as floor Level and recipients phone number. If you are needing the parcel to be delivered during a specific time please call us to arrange an urgent courier. Using the standard courier means that the parcel will be delivered at any time during the day, not at a specific time.

Delivery to an Apartment

If the address is an Apartment please ensure you give us full access instructions as if the Courier cannot access the Apartment Block he will not be able to deliver and the gift will be taken back to the Courier depot where it will sit until the recipient contacts the Courier to arrange alternative delivery. A redirection fee may apply. Providing the courier with all the details he needs to get the parcel to the recipient is helpful including the recipients contact number.

Permission to Leave

All our parcels require a signature on delivery but you do have the option to tick “Permission to Leave” in the shopping cart. By selecting this option you take full responsibility for the parcel once it has been delivered. Neither Batenburgs nor the courier are responsible for what happens to the parcel once it has been delivered and left unattended.

Courier cost Info

Packaging & Courier costs are worked out by cubic meterage and weight
automatically for you in the shopping cart but generally ...


Auckland CBD & Auckland area from NZ$12.50 


North Island from NZ$15


South Island from NZ$35


Saturday delivery generally an extra NZ$10


Rural delivery (RD) no extra cost

Shown in NZ STANDARD TIME

All times are shown in NZ standard time so please be aware of this if you are ordering from somewhere other than NZ.

To check ordering cut-off times please select and click on your requested delivery area from the areas listed above. 

If you have missed your cut-off time please call us and we may be able to arrange a special urgent courier. This urgent courier service is not available online. For Saturday delivery please call us to confirm the address has a Saturday courier working in that area. The SATURDAY DELIVERY option must be selected in the shopping cart, if Saturday delivery is not selected it will be delivered on the days either before or after.

The showroom is open Mon -Saturday if you would prefer to pick up.

We are here to help, so please do call us if we can help in any way +649 522 2313

To ensure your gift is delivered on time and to the stated recipient you can help by:

Checking that the Recipient will be at the delivery address to receive the gift. If it is possible  that no-one  will be home please  provide us with instructions where to  leave the gift at the Property (e.g back Deck). If the Courier does not  feel it is safe to leave the gift, he will leave a Calling Card  for the Recipient and the gift will be taken back to the Courier Depot  where it will sit until the recipient contacts the Courier to arrange  alternative delivery. 

Providing FULL Contact details including a contact phone number  for the Recipient. If the address is an Apartment please ensure you give  us full Access instructions as if the Courier cannot access the  Apartment Block he will not be able to deliver and the gift will be taken back to the Courier Depot where it will sit until the recipient contacts the Courier to arrange alternative delivery. If the delivery address is for a Work place please provide the  Company Name and any further useful delivery  information such as floor Level. If the delivery is for a Hospital please ensure you give the room and ward number and check that the recipient will be in hospital on your requested delivery date.

If any gifts need to be redirected there will be additional redirection costs from the courier so please take time to check all your delivery information is correct.

For urgent or same day deliveries when you have missed your order cut-off time, please call us to organise this over the phone. We can arrange deliveries within 90 mins, 1 hour, 2 hours & 3 hours throughout Auckland. This urgent service is not available online so please call us on 09 522 2313 and we will take your details over the phone.

Packaging & Courier costs

These are worked out by cubic meterage and weight automatically for you in the shopping cart but generally ...

Auckland CBD & Auckland area from NZ$12.50 

North Island from NZ$15

South Island from NZ$30

Saturday delivery generally an extra NZ$10

Rural delivery (RD) no extra cost

Please remember we are here to help you so please contact us for any help or to arrange urgent deliveries if you have missed your cut off time.

Call us on: +64 9 522 2313 | Email us: sales@batenburgs.co.nz

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